However, before proceeding, make sure you don’t need the files that are selected. After you are done cleaning the pins on the connector, make sure the pins are dry, and reattach the Clipboard to the keyboard.Ĭaution: By default, Windows pre-selects file types that generally are not necessary for you to keep. Rub the cotton swab back and forth across the pins. Clean the pins on the long, narrow part of the charger that you plug into your Surface. Rub the eraser back and forth across the pins. If you're using a Surface Book, try cleaning the connectors between the detachable screen and the keyboard.Ĭlean the pins on the connector with a pencil eraser. If you don’t have it, see Find my BitLocker recovery key to learn how to retrieve it.Ĭlean the connectors on your Surface Book Windows might prompt you for your BitLocker recovery key. Remove your Surface from the docking station if you’re using one.
Unplug the power cord from the electrical outlet and remove everything you have connected to your Surface-power supply, Typing Cover, accessories, adapters, and memory card. Before you start troubleshooting, do the following:
